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Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer Reviews
5 (106 reviews)
5 stars
(96)
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I***a
25 Sep 2021

Very cool shoes. Comfortable, the size approached. Soft

F***r
9 Sep 2021

Shoes slightly slim

E***o
6 Sep 2021

Shoes are cool, the color is noble, very comfortable heel. At 39y-8, 5 came up perfectly. Transparent plastic cloth. You can even for every day.

A***a
3 Sep 2021

Shoes are good. On foot 24.5 ordered size 39. They were a little small.

Customer
14 Aug 2021

top !!!!

N***a
10 Aug 2021

На 9 дней приехали раньше, назначенного срока. Покупаю 2 раз, только в этот раз другой цвет. Вот с ним не совпадение фото и реальности, на фото сочная фуксия, в реале более приглушенный цвет и как будто добавили серого, за это и сняла звезду. В остальном - удобные, сделаны аккуратно. При чем, если делать фото на телефон с яркими настройками, как раз получается тот вариант, что у продавца. Понятное дело — хочется продать, но осадок у покупателя остается.

Y***6
12 Jun 2021

Chic shoes. In my 37-38 took 38-came up perfectly. Soft, comfortable-I'm in love with them!

M***a
23 May 2021

Great shoes. Very comfortable

D***R
13 May 2021

The size is good c a real 38 but it is dug in the wrong sense c shorter on the outside rather than inside at the hollow of the foot. But it's fine.

J***a
25 Apr 2021

Shoes fire) second already take before this orange took, a great heel, so I order still on the heel)) or as it is, well, you understand, I'm not sure sure.

A***a
19 Apr 2021

Пришли за 2 недели. Туфли неплохие, за такие деньги нормально, тем более знаю, что у «лодочек» быстро сдеру нос. Потопталась по комнате, достаточно удобно, не знаю, как будет при длительной носке. Делаю возврат, не угадала с размером, заказала по размерной сетке, длина стопы 23,5 - размер 6,5 большеват. Перезакажу на 6. Фото не передаёт цвет, в жизни ярче

C***a
8 Apr 2021

Comfortable shoes, at my size (I took a size above). Very fast shipping and receipt. To see the use but they are in line with expectations

N***a
7 Apr 2021

Shoes just class, on the foot 25 cm took 40(9) came up perfectly, the heel is steady

S***i
7 Apr 2021

The shoes were shipped very quickly they are very pretty but too big I make a 39 and the size 9,5 is too big

N***i
6 Apr 2021

Came quickly, at 38 size approached

V***a
24 Jan 2021

На мой 41 отлично подошли.

A***r
21 Jan 2021

Nice shoes

K***k
21 Jan 2021

At 38 size 6. 5 large

S***a
18 Jan 2021

Very comfortable

F***m
18 Jan 2021

parfait je recommande

M***a
14 Jan 2021

Shoes are made in order. But I am sorry niezadowolona and regret buying. First wybrałam 24,5 for shoe is 39,sa too large, I have narrow foot and worst is that according to me are for shallow. 'Ll try to them ratować some insert, as zapiętek little helped. Really nice shoes and niewysokie in odczuciu, but somehow not fit for me :(

M***m
14 Jan 2021

Туфли хорошего качества. Заказала размер 9, оказался большим. Товар шёл долго, почти 3 месяца. Продавец отвечал на письма быстро.

M***r
12 Jan 2021

Fast delivery, thanks to the store on my request to replace the size more responded, I will order more.

P***r
8 Jan 2021

Туфли очень классные. Колодка удобная, размерной сетке соответствует. Но только немного огорчена. Цвет не такой яркий, как я хотела

S***r
7 Jan 2021

The item came a little small but i can side items to fix it! SUPER CUTE AND MATERIAL IS SOOOO SOFT!! Fully recommend. Also might have to order a size up.

S***a
7 Jan 2021

Absolutely perfect. Beautiful color. I'll order another now. TOP

Z***z
1 Jan 2021

Schvidsche on the povniy 40. At 41 Rose, ale treda booth roznosti.

E***a
26 Dec 2020

Тцфли симпатичные, сделаны хорошо, на свой 37 брала 6.5 подошли, но на узкую ногу, у меня нога не сильно широкая узковато, постараюсь разносить

C***k
24 Dec 2020

Beautiful heels, though colour is not exactly wine red, it’s more red but still amazing product

D***a
24 Dec 2020

Incredibly beautiful!

R***s
10 Dec 2020

Girls!!! These are just masterpiece boats!!! Very comfortable! I recommend it to everyone!!

S***a
10 Dec 2020

Shoes are quite decent, I ordered green shoes, the color is very nice, the heel height is very convenient for me, also the store attached spare covers. The only thing, on my foot length 23 cm size 36 is a little too big, but it's not scary. Came exactly for a month

E***a
9 Dec 2020

Shoes are simply chic, I will definitely order in other colors. The store well sent everything quickly, the Mail also came all in time

E***e
7 Dec 2020

Unfortunately next too large... General shoes very cool

M***a
6 Dec 2020

Very nice shoes. Size hit.

I***k
4 Dec 2020

Very comfortable.

O***o
4 Dec 2020

Excellent.

C***x
4 Dec 2020

Perfect I'm like in slippers

K***a
3 Dec 2020

The shoes are beautiful. I agree that they are on a very narrow leg. I'm not very comfortable in them, or I had to take a larger size. 6.5 size at 37 took. And so look impressive

P***o
27 Nov 2020

Loved beautiful as pictured. Very soft and exact color as I asked. Thank you

R***i
26 Nov 2020

Excellent

S***a
18 Nov 2020

All OK szpileczki Superrr recommend fast shipping

Customer
15 Nov 2020

It's a pity that with the size was wrong, came 38 as 7,5. It was necessary 37

Customer
14 Nov 2020

Received shoes packed in an individual pouch, with 2 more heel tips. The color is a hair lighter than in the photo, it's more emerald green, I'm very happy. The size guide is good. Received in 10j

J***M
12 Nov 2020

fit very well. I'm an 8.5 and the 10 (42) leaves a little wiggle room. but it's perfect!!! and they're great for wide feet, thanks

Customer
11 Nov 2020

Shoes norms, but before that I ordered (but from another store, it is better to order again there), there were more bright, yes, and the packaging is just a blown film and everything ..

O***y
17 Oct 2020

I take shoes not for the first time. And as always on top. Neatly Made. Corresponds to the dimensional grid. At 38 size 24,5 cm took 8,5. The shoe is very comfortable, the heel height is not felt. I recommend. you will not regret it.

N***a
4 Oct 2020

Excellent office shoes. Comfortable, beautiful sharp spout, black saturated color, elegant heel.

O***a
3 Oct 2020

Boats are excellent on a narrow leg, the size corresponds to the description.

I***q
2 Oct 2020

Shoes cool but wrong with the size

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9cm High Heels Shoes

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